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any suggestions who to cc in to a complaint? Options
Laura-C
#1 Posted : Friday, March 18, 2011 2:13:17 PM Quote
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Joined: 6/16/2010
Posts: 39
Location: Edinburgh
Howdy folks,

I emailed a music venue on saturday with a complaint after going there on friday night, but i have had no response (which i'm not imressed about) so i'm wondering if anyone can suggest someone to cc. in when i re-send the email on monday.

basically the complaint was that i called the venue and checked that they had an accessible toilet, and arranged a high seat to be reserved for me and it was all fine when i got there and they let me in early an everything. took the lift up to the accessible toilet and there was no toilet seat! i told the staff that wasn't good enough so they let me go to the staff toilets (where i was super lucky not to dislocate my hip and get stuck on the loo!). but the staff toilets didn't have any soap! by the way this is a nightclub/music venue, so the bar staff use these toiletsThumbDown not impressed.

I figured if i cc-ed someone else in they might take my complaint more seriously. Can anybody help?
Maria_R
#2 Posted : Friday, March 18, 2011 9:35:16 PM Quote
Rank: Advanced Member


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Joined: 12/4/2009
Posts: 856
Hi Laura

Sorry your evening out was spoiled. I don't know exactly who to contact- possibly the local authority/ licensing dept- I'm assuming that there are laws governing accessibiity these days? I think that there are maybe certain regulations they have to adhere to ?

I'm sure someone else will be able to advise you more accurately.



Let us know how you get on.

Maria x
jenni_b
#3 Posted : Saturday, March 19, 2011 8:42:12 PM Quote
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Joined: 12/3/2009
Posts: 2,237
Location: nr Southampton
Member of Parliament....
how to be a velvet bulldoser
jenni_b
#4 Posted : Saturday, March 19, 2011 8:43:43 PM Quote
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Joined: 12/3/2009
Posts: 2,237
Location: nr Southampton
CC it on the letter to Johns and Smith Discrimination law solicitors., Newtown road, UP yours town...

Claim you took photos and will post on you tube .
how to be a velvet bulldoser
Laura-C
#5 Posted : Sunday, March 20, 2011 1:32:00 PM Quote
Rank: Advanced Member


Groups: Registered

Joined: 6/16/2010
Posts: 39
Location: Edinburgh
I like the suggestions peeps :-) I'll look into which of the MSP's are into disability discrimination. I know Cathie Cragie is really into Deaf rights, so maybe there is someone else that is all about accessibility.
Don't really want to have to boycott the place, because its my favourite venue - nice high ceilings so you don't feel like you are a sardine suffocating in a crowd!

I'll keep ya'll posted

Laura
RichC
#6 Posted : Sunday, March 20, 2011 3:51:20 PM Quote
Rank: Advanced Member


Groups: Registered

Joined: 8/30/2010
Posts: 507
Location: Gravesend
Hiya
Have a look at this site ... it explains your rights with regard services etc under the Equality Act .. and tells you what you can do about it :)

European and Human Rights Commission

They have a helpline aswell :)

Rich :)
"The difference between 'involvement' and 'commitment' is like an eggs-and-ham breakfast: the chicken was 'involved' - the pig was 'committed'."
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